TERMS OF SERVICE
Payment is due in full seven days prior to the agreed pickup date for non-account customers.
If a booking is cancelled by the customer within 48 hours of the arranged time of departure a cancellation fee of 50% of the agreed fare is charged. If a booking is cancelled by the customer within 24 hours of the arranged time of departure, or the customer does not appear at the pickup point at the arranged time, all monies paid will be non-refundable.
Bank holidays, public holidays, unsociable hours
Excess charges will be incurred for any journey made on a public or bank holiday or for travel which starts or finishes between the hours of 00:00 and 06:00
Any costs incurred on the journey (including parking costs, tolls and congestion charges) will be charged at cost in addition to the agreed fare.
TERMS AND CONDITIONS
The hire price agreed at the time of booking is guaranteed to remain the same as quoted as long as there are no alterations to the agreed itinerary. Any amendments will be charged at the applicable rates.
In the case of airport transfers Beaconsfield Chauffeurs will monitor flight progress using all information available to us prior to our departure. However, waiting time may be charged for delays which occur after the point at which the chauffeur has commenced the transfer.
The route taken is at the driver’s discretion. In the case of traffic congestion the driver will take the best possible route and endeavor to deliver passengers to their destination on time.
Beaconsfield Chauffeurs cannot be held responsible for delays due to adverse weather conditions; delays caused by road traffic accidents; acts of God or other traffic conditions out of our control.
Beaconsfield Chauffeurs operate a strict no smoking policy in all vehicles.
The consumption of alcohol and food is forbidden in all vehicles.
Waiting time will be charged at the basic hourly rate based on our current tariff at the time of journey.
Beaconsfield Chauffeurs do not provide child seats. If a child seat is required for your journey, it must be provided by the parent/guardian of the child and fitted correctly. The parent/guardian is responsible for the safety of the child at all times.
Beaconsfield Chauffeurs reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. No refund will be issued and no compensation will be paid in this instance.
Beaconsfield Chauffeurs reserve the right to occasionally provide a sub-contracted vehicle.
If any damage or soiling of the vehicle occurs as the result of the actions of a passenger, the customer will be charged for all expenditure necessary to return the vehicle to its previous state. In addition, a charge will be made for any business which was lost due to the time taken to rectify the damage.
Non-account customers may be asked to provide a deposit of up to 50% of the value of the quoted price and full payment must be made within 7 days of the completion of the service provided. In some circumstances we may ask for your credit card details as security for your booking, until full payment has been received. The details supplied will be kept in a secure place and will be destroyed as soon as we receive your full payment. After the satisfactory completion of any work carried out, and we have received full payment for your first booking, we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
Accounts: Account customers will be invoiced after the completion of each job. Payment is required by the 28th of the month following the month of invoice.
For weddings we require a non-refundable deposit to secure the booking. The amount required may vary, depending on which vehicle is required, the date of the wedding and the area where the wedding will take place.
V.A.T.: Value Added Tax is applied to all bills. The current UK rate is 17.5%, which is fully refundable to UK companies, and individuals who are VAT registered. Non UK businesses and individuals need to take advice as to whether they may retrieve VAT. Please ask if you require a VAT receipt mailed to you.
Credit Card Payments: When a booking is made we charge the card with half the quoted price. Should you cancel at any time this will be forfeited. We will charge the remainder immediately following the completion of the Job – if any extra charge has been incurred we will notify you before charging.
Executive Vehicles: On occasions it may suit us to provide a car in a higher class than the one you ordered. That being the case we will try to call beforehand to gain your agreement. There of course will be no additional charge.
Deluxe and Wedding Vehicles: Although unlikely, it is possible that circumstances beyond our control may prevent us from providing the exact car you requested – should that be necessary we will do all in our power to match it, however in some cases we may have to provide a similar type of vehicle (for instance a Rolls Royce instead of a Bentley). In the instance of last minute mechanical breakdown, exceptional traffic difficulties, incidents, accidents, acts of God or any events beyond our control, we will endeavor to supply another vehicle from our extensive range of fleet vehicles and contact base. If a cheaper vehicle is supplied as a replacement, a suitable price adjustment will be made. If in the final instance we cannot provide our service or vehicle for any of the reasons mentioned, then a full refund will be made of your deposit and any other monies paid.
Weddings: We are happy to cater for any reasonable requests whilst supplying your special wedding vehicle. However, any special requirements must be discussed and agreed before the event and with the Chauffeur on the day. Should any damage occur to the vehicle due to any ceremonial or traditional activity, the hirer of the vehicle will be held completely responsible and liable for all costs.
Route: Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will be happy to accept an alternative route as requested by his passenger, however should this result in extra miles or time, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Best Practice: We endeavor to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA.
Parking and other Laws: We reserve the right to refuse to wait in un designated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the current laws and regulations governing speed restrictions and will not break these. Under very exceptional circumstances where it may be required to travel faster than the speed restriction in place, this will done at the discretion of the chauffeur and any fines and expenses incurred will the sole responsibility of the hirer.
Passenger’s Responsibilities: Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions. In the event of sickness in the vehicle, the cost of a valet and time lost will be a minimum of £150.00.
Small Children: By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured.
Items Left in Car: Our Chauffeurs will check for any items left by their passengers. Any items left by a passenger and missed by our driver will be returned to the location of your choice however we will charge half our published rate for doing so.
Mobile Phones: All our vehicles carry mobile phones and hands free apparatus. Clients may use this facility providing it is safe to do so. UK calls will be charged at 50 pence per minute and International calls at £1.00 per minute.
Night Tariff: Between the hours of 23.00 - 06.30 hours there will be a night rate charge known as tariff 2 of: + 30% of tariff 1. Tariff 1 being all other daily hours.
Complaints/refund procedure: In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.